Return and refund policy

Intellyze provides project-based and service-oriented offerings, including training and event registrations. Due to the customised nature of our services, refunds are generally limited. This policy explains when refunds may be considered and how to request one.

1. General no-refund policy

Except for the cases noted below, payments for consultancy, bespoke projects, design, development, marketing services and non-refundable training or event tickets are generally non-refundable once the project or service has commenced or a resource has been allocated.

2. Exceptions

• Duplicate payments made in error.
• Cancellation before project initiation or prior to resource allocation (subject to review).
• Events or training sessions cancelled by Intellyze — attendees may opt for a transfer to a future session or a full refund.

3. How to request a refund

• Send a written request to info@intellyze.com within 30 days of the payment date, explaining the reason for the refund.
• Provide proof of payment (invoice or transaction reference) and any supporting documents.
• We will review the request and notify you of the decision. If approved, refunds are issued via bank transfer.

4. Timeline

Approved refunds are processed within 10–15 working days after approval. Processing times may vary depending on banking partners.

5. Contact

For refund-related queries, contact info@intellyze.com. This is a general company policy and may be superseded by the terms of an individual project agreement or proposal.